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ZARA – Bilingual or English Speaker E-commerce Agent

Gexel Télécommunications

This is a Full-time position in Montréal, QC posted January 8, 2019.

BILINGUAL OR ENGLISH-SPEAKER E-COMMERCE AGENT – ZARA

LOCATION: MONTREAL (SNOWDON METRO)

Are you BILINGUAL or ENGLISH-SPEAKER, DYNAMIC, and above all dedicated to provide an excellent customer service?
Build your career with us! Gexel is a Customer Contact Centre established 20 years ago in Quebec, and join our diverse and exciting team!

OUR BENEFITS

Hourly wage of $14.00 or $14,50 if bilingual (english and french), followed by 2% of salary increase every year
One paid day off every four (4) months worked in addition to your annual vacation (the equivalent of 640 hours worked)
Discount on public transport, STM or RTM
Easy access with public transportation – Snowdon Metro Station (Orange and Blue lines), bus lines 161, 17, 51, 166, 63
Social benefits (medication, dental, vision and life insurance plans)
Free Wi-Fi internet access available in the office
Active social committee
Opportunities for growth and career advancement as GEXEL encourage internal promotions allowing our employees to envision a meaningful career path
Paid training and development programs
Reference program
Several corporate benefits including 30% off on cellular packages
Young, dynamic and cordial team that will recognize your effort daily

We are looking for advisors responsible for providing outstanding service by phone, email or chat to customers of our client-partner, a major clothing company, and achieve all activities related to this service.

HERE IS AN OVERVIEW OF YOUR WORK DAY

Respond professionally to each phone or written customer contact
Show an excellent customer approach and establish a relationship of trust with customers
Perform order tracking, answer to product questions and effectively offer solutions to customers
Assist the team in all other tasks related to achieving goals

YOU ARE THE PERSON WE ARE LOOKING FOR BECAUSE YOU OFFER

Flexible availabilities
Permanent and full-time position: work shifts from Monday to Sunday between 8:00 AM and 9:30 PM
Fluency in English and French
Ability to do several tasks at a time
Excellent spoken and written communication skills
Dynamism, diplomacy and good listening skills
A good knowledge of IT tools

You are known for your excellent customer service? Come and meet with us!

GEXEL is growing and looking for dynamic and professional people like you.

Join our team and become part of the GEXEL success!

Skills Required

  • Education level: None
  • Work experience (years): 0-2 years

Package

Salary: N/D