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Technical Support – English

Teleperformance Canada

This is a Full-time position in Montréal, QC posted June 27, 2018.

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

The Technical Support Representative is the first line of contact for our clients customers. They will represent Teleperformance and our clients in a professional and responsible manner.

Primary Duties, Responsibilities and Requirements (include but not limited too)

  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shopping and inquiring about contract terms
  • Work with confidential customer information
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Performs other related duties and assignments as required and as assigned by supervisor or manager

Position Requirements Qualifications-

  • 6 months Call Center experience preferred
  • Must be 18 years old
  • Type 25 wpm
  • High School Graduate or GED
  • Advanced computer technical skills
  • Technical support experience – IOS, tablets, desktop
  • Experienced with computer software programs
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills consistent with our testing
  • Must have availability to work various shifts influenced by current business needs. Hours of operation are Monday to Sunday 7am – 11pm
  • Provide a positive, professional, empathetic and customer-focused manner
  • ID required to complete a Criminal Background check

 

What We Offer:

  • Wage: 12.55 to 13.55 (+great incentives)
  • Medical and vision benefits available after 90 days and Dental available after 6 months
  • Convenient location – 2 blocks from Pix IX Metro station
  • Paid training
  • Paid days off after one year of service
  • Excellent earning potential
  • Advancement opportunity
  • Opportunities to Volunteer in your community
  • Employee Referral Program – once you are an employee, you can refer your friends & family and get PAID for it!!

 

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.  Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

 

Jobillico

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D


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