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Soroc Technology Inc: Pos Support Analyst

Soroc Technology Inc

This is a Full-time position in Longueuil, QC posted October 25, 2021.

The POS support analyst is responsible for supporting the client’s point of sale for retail operations.

The position will require business and technical knowledge to document issues, determine impact on operation and communicate plans to business stakeholders.Responsibility: (70%)Manage the defect/issue log.

Analyze, triage, and document all issues discovered by Level 1.

Follow up on open incidents and keep the customer informed Remotely fixes POS issues according to the documentation in place Document and close issues in Service Now Refine internal processes Follow the standard policies and procedure Contribute to and maintain the internal knowledge baseInvolvement in project and release coordination activities: (30%) Participate in discussions surrounding the creation of a new Bulloch version Work with the business analyst team to deploy POS fixes across the Parkland network Helps to pilot and coordinate projects outside the POS group (example: router replacement, switch, back office, etc.) that could have impacts on the point of sale Tests the new hardware in the laboratory (pump bundle, card reader, POS computer, etc.) or the image (Win10) in collaboration with the project team and the quality controlQualifications: Professional or technical IT degree 3 5 years’ experience related to software support POS experience an asset General understanding of accounting practices an asset Skill in promptly detecting, analyzing and resolving computer software, sometimes with little time or data.

Effective written and oral communication skills Bilingual (French)Soroc welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants, however only those selected for an interview will be contacted.