This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Top job offers in Montreal & Region

To post a job, login or create an account |  Post a Job

  English jobs in montreal  

Bringing the best, highest paying job offers near you

Slide 1
Slide 2
Slide 3
previous arrow
next arrow

Service Manager

Kinka Family Inc.

This is a Contract position in Brossard, QC posted September 6, 2023.


Reporting to General Manager, the Service Manager primarily oversees front-of-house operations ensuring the guest experience from beginning to end is exceptional and memorable. The Guest Experience Manager leads team members in ensuring quality food & beverages and service meets the Brand’s expectations and takes ownership of guest feedback and service recovery in an effort to maintain guest loyalty.


  • Assists in the day-to-day leadership and management of the restaurant as directed by General Manager (GM)
  • Accountable for key financials and KPI’s in partnership with the management team
  • Control labour and operating expenses through effective planning, scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative cost control
  • Develops the ability to observe, assess, and score the restaurant based on the pre-set brand standards audit while effectively managing the dining room
  • Supports the GM in all aspects of operating a “Kinka Excellence Restaurant” to the Brand standards, creating a perfect guest experience every time
  • Be hands-on in executing various front-line role responsibilities in the effort of a smooth guest experience when necessary
  • Coach supervisors & employees the moment to educate and inspire a change in behaviour
  • Identify root causes of restaurant opportunities and develop action plans with the GM to resolve them in a timely manner
  • Ensure negative guest experience issues which have been identified are resolved
  • Hire, train, coach and develop staff to deliver a positive and performance-motivated employee culture
  • Support corporate HR Department’s employee policies, procedures and programs for a consistent experience for all employees
  • Ensure all employee relations inquiries and complaints are handled promptly
  • Ensure proper all health, food safety and hygiene standards and policies are followed by team members
  • Other duties as may be assigned


  • Minimum of 2 years experience in a fast-paced restaurant in a leadership capacity
  • Post-secondary education preferably in hospitality and/or business-related field or equivalent proven and related work experience
  • Food Safety and Responsible Alcohol Service certifications are required

Skills & Qualifications

  • Strong communication skills in English; Japanese or French are considered an asset
  • Strong leadership skills with an entrepreneurial spirit
  • Be the driver of sales, profitability and operational efficiency
  • Proven history of hiring, coaching and training
  • Proven history of successfully motivating and managing people
  • Positive attitude and willingness to always push to be better
  • Effective conflict management skills
  • High level of attention to detail


Salary: 22.00