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Randstad: Senior Desktop Support Technician

Randstad

This is a Full-time position in Laval, QC posted October 20, 2021.

Main Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware.

Specifically, it is called upon to: Provide outstanding customer support Provide front-line support to users Over the phone support Answering inbound calls Ticket follow-up Create, document, and track incident and request tickets Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations Assist in testing and implementing new hardware and software products Write technical documentation in French and English All other related tasks Professional requirements Experience Three (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environment Experience working in an IT call center or service center (Required) Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCM Monday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware.

Specifically, it is called upon to: Provide outstanding customer support Provide front-line support to users Over the phone support Answering inbound calls Ticket follow-up Create, document, and track incident and request tickets Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations Assist in testing and implementing new hardware and software products Write technical documentation in French and English All other related tasks Professional requirements Experience Three (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environment Experience working in an IT call center or service center (Required) Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCM Monday to Friday, 07h30 to 16h00 Mandatory language skills: Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware.

Specifically, it is called upon to: Provide outstanding customer support Provide front-line support to users Over the phone support Answering inbound calls Ticket follow-up Create, document, and track incident and request tickets Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations Assist in testing and implementing new hardware and software products Write technical documentation in French and English All other related tasks Professional requirements Experience Three (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environment Experience working in an IT call center or service center (Required) Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCM Monday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware.

Specifically, it is called upon to: Provide outstanding customer support Provide front-line support to users Over the phone support Answering inbound calls Ticket follow-up Create, document, and track incident and request tickets Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations Assist in testing and implementing new hardware and software products Write technical documentation in French and English All other related tasks Professional requirements Experience Three (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environment Experience working in an IT call center or service center (Required) Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCM Monday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware.

Specifically, it is called upon to: Provide outstanding customer support Provide front-line support to users Over the phone support Answering inbound calls Ticket follow-up Create, document, and track incident and request tickets Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations Assist in testing and implementing new hardware and software products Write technical documentation in French and English All other related tasks Professional requirements Experience Three (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environment Experience working in an IT call center or service center (Required) Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCM Monday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)