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[Passionate] Customer Service Representative – YMCA NDG

YMCA of Quebec

This is a Contract position in Montreal, QC posted May 9, 2022.

Do you want your talent to have a positive impact on the people you work with? Are you seeking new ways to maximize and develop your expertise? Do you want to work in an environment where people come first? We have an opportunity for you, because here, your talent can make a lasting impact!

Each day, more than 1,000 people work with the YMCA of Québec network, providing a variety of services that create positive change in people’s lives.

Inspired by the challenge of customer service and sales, able to identify the needs of the customer through active listening, the chosen person will have to make sure to optimize the customer experience of each subscriber. We are looking for proactive people like the YMCA who are smiling, dynamic and passionate. Are you the person we are looking for?

What challenges are we offering?

  • Greets members, participants, and visitors to the centre and guides and directs them accordingly.
  • Sell memberships and register participants.
  • Listen to customers to identify their needs and interests and guide them in their choices.
  • Highlight the YMCA’s offer and inform about the various current promotions.
  • Provide quality customer service according to SAM standards and YMCA Quebec policies.
  • Answer the phone and direct the calls accordingly.
  • Take initiatives according to the unforeseen and daily needs of the center.
  • Adhere to YMCA policies and procedures governing the protection of children and vulnerable people
  • Understand and integrate the value of philanthropy within their position and in the Association, and participate in fundraising activities / events

Why join the YMCA?
The YMCA offers a competitive salary and excellent benefits, but working with us also gives you the opportunity to:

  • Develop your expertise;
  • Be around passionate experts;
  • Make a positive social impact;
  • Work with different engaged partners;
  • Really make a difference in people’s lives;
  • Have the freedom to take on exciting challenges.

By joining the YMCAs of Québec, you will also be a part of a team that makes people, cooperation, and collaboration a priority.

Who we are looking for?

  • Have experience in the field of sales and customer service.
  • Ability to communicate easily in French and English.
  • Able to work according to a flexible and variable schedule.
  • Rigor and attention to detail.
  • Have no judicial impediment in connection with employment.


Salary: 16.39