Oracle Cloud Benefits Support Resource

Title: Oracle Cloud Benefits Support Analyst

Location: Montreal

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000 people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.

Stronger together!

The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.

The value for our clients and our people

For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.

We are:

Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius answers to seriously hard business challenges and work with some of the best Come join a team that feels personal even though it's over 54,000 strong. As a Global Cloud Elite and Platinum member of the Oracle Partner Network with over 145 awards, we're proud the industry is taking notice of our work, too. Visit us here to find out more about Accenture's Oracle practice: https://www.accenture.com/us-en/services/oracle-index

The Work:

Responsibilities:

• As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems.
• Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Advanced proficiency in Oracle HCM Cloud Benefits is required. Advanced proficiency in Oracle HCM Cloud is recommended.
• Must have Oracle Cloud Benefits hands-on experience and knowledge with integrations and touch points with HR and Payroll Must have experience with interfaces to third party vendors inbound/outbound files Must have experience with configurations of life events, benefit rates, benefits plans, knowledge with fast formula and benefits reports.
• Good to have hand-on experience with annual Open Enrollment processes Should have hands-on production support experience
• This role requires two days per week at the local corporate office and will involve travel as required by the client.