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Member Service Representative – Pointe-Saint-Charles – 05h45 à 10h45

YMCA of Quebec

This is a Part-time position in Montréal, QC posted December 1, 2018.

POSITION OVERVIEW

The YMCA’s of Québec, the Pointe-Saint-Charles centre is looking for a talented and motivated individual to fill our Member Service Representative postiond.

Under the supervision of the Customer Service Supervisor, the successful candidate will ensure quality service and will positively represent The YMCAs of Québec to members, participants and visitors. S/he will work in collaboration with the Sales Member Services team and in tandem with the entirety of the Pointe-Saint-Charles volunteer and staff team with the goal of offering the best possible service. The Membership Service Representative will play a key role in supporting and participating in the center’s special events, including philanthropic initiatives such as the annual support campaign.

RESPONSABILITIES

Greets members, participants, and visitors to the centre and guides and directs them accordingly.
Provides quality membership services according to the policies and standards of The YMCAs of Québec.
Provides administrative support and is directly responsible for certain membership service project.
Processes registrations for members and participants.
Takes initiative and reacts suitably when faced with both day-to-day duties and in situations of unforeseen circumstances.
Assumes a leadership role within the membership service staff and volunteer team and leads by example.
Adheres to the YMCA Child Protection Policies and Procedures.
Understands and integrates the value of philanthropy in both specific position and Association, and participate in the Annual Campaign and/or other fundraising events.

EXIGENCES

Post-secondary diploma.
Minimum of two to three years of sales and customer service experience
Bilingual (written and spoken)
Familiarity with the Health and Fitness sector is an asset
Proficiency with Class (an asset) and at ease with technology
Have no criminal record in connection with the employment.

Skills Required

  • Education level: None
  • Work experience (years): 0-2 years

Package

Salary: 12.25$ per hour