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Managed services technical support specialist

C & I Technologies Inc.

This is a Full-time position in Montreal, QC posted August 14, 2019.

“What new technology does is create new opportunities to do a job that customers want done.” – Tim O’Reilly At Stack8 we are looking for our next A-players who are ready to take the ownership and deliver high quality solutions to our customers.

Join a dynamic team and be an active part of the Stack8 solution by leveraging new tech to address Networking related challenges.

We are looking for an excellent communicator, active listener with a high capacity to adapt quickly to demanding inquiries and to efficiently prioritize for a successful solution delivery.

What’s the roll all about?

The key to success at Stack8 is being a Problem Solver, Doing Whatever it Takes and Constant Improvement.

In this role you will: Own incoming support requests via phone & email.

Troubleshoot incidents related to Cisco Networking technologies.

Improve our customers environments and our service by identifying and resolving top recurring issues.

What type of skills are we looking for?

Good understanding of IP address, subnetting, routing, NAT LAN troubleshooting using packet captures and Wireshark Experience with IPSec VPN Experience with routing protocols (OSPF, BGP) Experience with QoS in UC environments, advanced knowledge a plus Experience with branch network environments preferred Experience with IPS solutions (Palo Alto Networks, Sourcefire, other NGFW IPS) a plus Excellent communication command.

French and English skills are mandatory, both verbal and in writing.

About Stack8 Founded in 2010, Stack8 Technologies is an independent, privately held company based in beautiful Montreal.

We are a new breed of Cisco partner, positioned as the 8th layer of the OSI Stack, the human layer, the one which bridges business and people with technology.

Please submit all resumes to jobs@stack8.com