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New

Level 1 Support Technician

Alithya

This is a Contract position in Montreal, QC posted January 13, 2022.

Please note that this position is remote. Candidates must have an eligible work permit for Canada and be fluent in French. 

Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya’s values is the well-being of our employees and their families. That’s why we continue to follow the Public Health Agency of Canada’s recommendations closely. 

We remain close to you, while keeping our distance via Phone, Microsoft Teams, Zoom or however you like. 

Take your ambitions to the next level
  • Provide quality customer support to all inbound contacts (via phone, email or direct contact) for incidents or service requests;
  • Diagnose, troubleshoot and resolve reported technical issues based on knowledge base articles on incident or request handling and execution;
  • Appropriately use all available tools for resolution activities (remote control, ticketing systems, communication);
  • Record and document all troubleshooting steps and resolution activities in the incident management tool (ticketing system);
  • Assign contacts that cannot be resolved on first contact to level 2/3 support teams in accordance with the knowledge base;
  • Collaborate with level 2/3 teams as needed.
When it just clicks!
Does this sound like you?

  • One (1) to three (3) years of relevant experience;

  • Experience in a similar role within the last few years;

  • Knowledge of ServiceNow is an asset;

  • Demonstrated experience in a similar setting;

  • Good knowledge of the Office 365 suite;

  • Ability to multi-task;

  • Ability to work under pressure;

  • Excellent customer service experience;

  • Effective communication;
  • Autonomy, initiative, teamwork, rigour;
  • Communication with teams in French and English. Level expected:
    • French: 4/4
    • English: 3/4 
      40418 #LI-Remote
WHERE YOU NEED TO BE

Life at Alithya
  • 40.0 hours per week;
  • Opportunities to develop and grow your career;
  • Work with diverse technologies, projects, clients and sectors;
  • Spend your days in a creative and innovative environment;
  • Share experience and knowledge as part of an agile and dynamic team;
  • A great balance between work and personal life;
  • Access to exciting educational opportunities (internal, conferences, events, courses, certifications, etc.);
  • Personal recognition of your important professional contributions;
  • Great cultural diversity across our teams.