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Internal Customer Service Agent

This is a Full-time position in Montreal, QC posted May 14, 2022.

INTERNAL CUSTOMER SERVICE AGENT: As a Customer Service agent, will be in charge of providing excellent service to customers and garages.

No tire experience required You should only have an interest for e-commerce.

Responsibilities: Process tire orders Book appointments with garages Support customers to honor manufacturing warranties Manage the relationship with customers Manage the relationship with business partners and suppliers Develop the customer service strategy in resolving customer problems Work on a daily basis to achieve the company’s performance objectives in terms of speed, efficiency, sales and quality Support the team and participate in the development of the Canadian market.

We offer : Flexible hours Group Insurance Fun and dynamic working environment Work from home policy (partial) Development and trainning opportunities Proximity to public transportation, restaurants, movie theater and shopping center Free parking Possibilities to evolve within the company and get new responsibilities Do you want to be part of a project where there is still a lot to be built?

Are you dynamic, proactive and invested?

Then send us your cv We thank all applicants, but only those selected for an interview will be contacted.

Skills and person Specification: Previous experience in a call center environment Experience working in customer service Essential bilingualism and good verbal and written communication skills; Knowledge of Microsoft Office tools; K nowledge of, or a keen interest in, the automotive and e-commerce industry (a plus but not mandatory) Self starter eager to achieve results and interested in sales and learn new things Attention to detail and ability to process multiple files simultaneously and set priorities;