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Inbound Bilingual Customer Service Representative- Up to $18.00/ hr + Benefits

Optima Communications International Inc.

This is a Full-time position in Montréal, QC posted November 29, 2018.

We offer:

Permanent full time positions offering 5 scheduled shifts per week of up to 36 paid hours, Monday to Friday between 7:45 am and 10 pm & Saturday between 9 am and 5 pm as business requires, typically working 2 Saturdays per month.

Offering base of $14.00 per hour as well as hourly performance bonus of between $1.00 – $4.00,

$300 annual benefit health spending reimbursement plan for you and your family after 90 days of employment

Fully paid initial training

Growth & development opportunities including, on-going Workshops, Agent Certification, and Optima’s Leadership Training Program.

A casual, friendly office environment, working with great people who are committed and work as a team to achieve our goals. We are each other’s backbone and the team members are flexible, helpful and want to see all succeed, whether it be through extra help, agreeing to shift trades and answering questions etc.


Can you offer superior customer service in a fast-paced work environment? You will be providing a wide range of inbound customer service. Key responsibilities including, bill explanation, account maintenance and collections. As a member of our team, you will leverage the value of product information through direct customer contact in order to promote our Client’s services. Negotiation in working towards viable solutions is key.

If you are an energetic, self-motivated and a customer service oriented individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunities for people interested in servicing products to existing customers for some of Canada’s largest Utility providers.

The successful candidate will posses the unique combination of rapport-building, presentation skills and experience required to quickly gather data, identify specific needs of potential customers and inform them and/or perform the necessary steps to ensure good account standings.


a minimum of 6 months -1 year inbound/outbound customer service experience

superior communication skills (oral & written)

above-average mathematical aptitude as evidenced by successful completion of evaluation.

PC literacy and learning aptitude

ability to efficiently multi-task

exceptional analytical skills and attention to detail

ability to type 30 WPM with accuracy as evidenced by successful completion of typing evaluation.

previous experience in utility or communications industry is not required but is an asset.



You will love our beautiful, bright modern office in a classic building in old Montreal, 5 minutes from Champs-de-Mars metro.


Hours of Operation:

Monday to Friday between 7:45 am – 10 pm & Saturday between 9 am – 5 pm


 About Us

Optima Communications International Inc. is a third party contact centre outsourcer providing solutions to major businesses since 1992.  We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services.  We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our client’s and their business.


Skills Required

  • Education level: None
  • Work experience (years): 0-2 years


Salary: 15.00$ per hour