This job board retrieves part of its jobs from: Sherbrooke Jobs | Laval Jobs | Work From Home

Top job offers in Montreal & Region

To post a job, login or create an account |  Post a Job

  English jobs in montreal  

Bringing the best, highest paying job offers near you

previous arrow
next arrow

HSBC: Customer Services Representative – 18 Month Contract (English And Cantonese)


This is a Full-time position in Montreal, QC posted August 27, 2020.

Job Description Customer Services Representative 18 Month Contract (English and Cantonese) (0000EFSK)Job DescriptionCustomer Services Representative 18 Month Contract (English and Cantonese):0000EFSKDescriptionHSBC is Canadas leading international bank there is no one like us in this market.

Our ability to bring our global experience and perspective to evolving trends and issues in Canada has been a tremendous benefit to our clients.

With our offer of unique banking solutions, as well as an extensive global network, no one is better placed to support internationally minded individuals and businesses.

HSBC helps companies and individuals across Canada to do business and manage their finances internationally through three global business lines: Commercial Banking, Global Banking and Markets, and Wealth and Personal Banking.

Its through this global connectivity that you will find yourself inspired, collaborating with colleagues not just locally but also across continents and cultures.

Wealth and Personal Banking We help clients to manage, protect and grow their wealth.

We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products.

Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

Key Objectives for the Customer Service Representative 18 month Contract (English and Cantonese): To provide operational and administrative support and quality standards to the Personal Financial Services business.

Principle accountabilities: Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals.Maintain superior and courteous service to internal and external contacts.Ensure branch or work area is maintained in accordance with HSBC standards.Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.Exceeds expectations in terms of speed, accuracy and efficiency of response.Promotes and contributes to a team-based approach in completing tasks and meeting internal and external customer needs.Provide guidance to Operations Risk and Administration Associates, Personal Bankers and Premium Bankers.Participates in quality, regulatory and compliance training in order to meet performance targets.Promote an environment that supports diversity and reflects the HSBC brand.Ensure awareness of, and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.Complete other responsibilities, as assigned.QualificationsKnowledge & Experience / Qualifications: Secondary school graduateMinimum 6 months experience in related roleTeam player and development mindedStrong communication (verbal and written), customer service and interpersonal skillsAbility to learn and operate new software and technologyDetailed orientated with good time management and organizational skills.Professional appearance and attitudeAbility to multi-task, and work independentlyPrevious customer service / banking industry experience an asset.Ability to handle large volumes, tight turnarounds and multiple deadlinesSome experience with conflict resolution required.Must speak English and Cantonese HSBC Proud As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people.

This is why HSBC Canada is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual Jobble