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FLEETCOR: Product Support Specialist – Montreal


This is a Full-time position in Montreal, QC posted April 13, 2021.

SummaryThe Product Support Specialist role involves being part of a dynamic, fast paced FinTech company with a focus on our award-winning payments platform, Cambridge LINK.

Offering settlement options in over 160 currencies, Cambridge LINK connects our clients to the global marketplace.

The successful candidate will be at the forefront of LINK Support and will provide solutions-oriented service while building strong client relationships.

The Link Support team assists over 4000 clients in North AmericaSalary Range: $40,000 to $42,000 CAD/yearJob DutiesBe hands-on with the customer facing application and become a subject matter expert.Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionRecommend potential products or services to management by collecting customer information and analyzing customer needsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsFollow communication procedures, guidelines and policiesSuggest solutions and workarounds to help solve customer problemsThe hours of work for this position may deviate from regular core business hours from time to timeRequirementsIT proficiency with the ability to quickly learn new systemsCompleted post-secondary education in relevant field; The following would be considered an asset:Experience in the financial/banking/payments industrySQL, Excel, Data Management – experiences, education, certificatesAPI knowledge + experience About The CompanyFLEETCOR Technologies, Inc.

(“FLEETCOR”) is a leading global provider of business payment solutions.

We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products.

We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.$2.6B Annual Revenue100+ Countries2.0B+ Transactions per Year8,500+ Employees (as of December 31, 2019) Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check.

We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift.

Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.FLEETCOR Enjoys Global Recognition IncludingForbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and StatistaForbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872S& P 500 – In 2018, FLEETCOR joined the S& P stock index comprised of the 500 leading US stocks based on market cap (company value) Our VisionDespite many advances in our industry, the majority of business payments are still made with outdated and inferior payment methods, such as checks and cash.

We envision a business world where every purchase is controlled, every payment is digital, and every payment-related decision is well-informed.

In this future paperless state, payments will require little to no time to manage, leaving companies with more time for what matters most: activities that grow their businesses.

Our MissionFLEETCOR’s mission is to provide businesses with a better way to pay, by replacing outdated payment methods such as checks and cash, and displacing the incumbent providers of those methods.

Through the digitalization of payments, we create and support robust ecosystems which benefit all participating constituents: payment-making customers, payment-accepting merchants, tax-collecting governments, and FLEETCOR.

Our StrategyFLEETCOR is a growth company, and we employ a simple three-prong strategy for growing our business:More Customers.

We invest more than $200 million per year in sales and marketing, predominately focused on new customer acquisition.

We continue to scale existing sales channels and headcount, enable our sales people with demand generation and other tools, and launch new distribution channels both internally and through partners such as ERP software providers, telematics companies, and banks.

We will also grow our customer base inorganically through acquisitions.More Spend.

We seek to leverage our existing customer relationships and capture greater share of their business payment expenditures.

As such, we have developed various “beyond” initiatives, where we extend the utility of an existing payment product without degrading the core value proposition of the original product.

As such, a customer can “buy more stuff” without sacrificing the controls and reporting which attracted the customer to our product to begin with.

For example:Our Fuel card customers can enable their cards to allow non-fuel purchases relevant to their business, like allowing a painting crew to buy supplies at a home improvement store, so they can finish the paint job.Our Toll tag customers can use their in-vehicle RFID tags to make other “on the go” purchases like parking, fuel and fast-food.For our customers, these product extensions reduce payment friction, saving them time and operational headaches.

For FLEETCOR, these product extensions can increase our share of wallet with existing customers and can increase our products’ appeal and applicability to previously-unserved customer segments (e.G., non-toll urban dwellers).

We also create new product offerings, developed internally or in conjunction with partners, to cross-sell to our existing customer base.More Geographies.

We continue to seek attractive entry opportunities in major international markets, which we intend to pursue through acquisitions and partnerships.

Our Commitment to Diversity, Equality, Inclusion, BelongingWe Are Therefore Committed To Building And Nurturing a Culture Of Diversity, Inclusion, And Belonging ByTogether we can foster true belonging.

We know different ideas, perspectives and backgrounds lead to better innovation and results.Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; andValuing each person’s unique perspectives and individual contributions.Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our ValuesOur Entrepreneurial Spirit Remains Strong Across Our Global Workforce, And We Reinforce These Principles In Our Five Core ValuesFLEETCOR’s culture reflects our history of fast growth and our continued drive for results.Innovation: Figure out a better wayExecution: Get it done quicklyIntegrity: Do the right thingPeople: We make the differenceCollaboration: Accomplish more togetherThese values guide all of our employees and are infused in all aspects of our Company.

We are, as a team, united through these shared values and our mission to provide “a better way to pay.”Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles.

Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection.

We must always celebrate the diversity of our company and our communities.We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.FLEETCOR’s COVID-19 Hiring GuidelinesDue to COVID-19, most of our employees are temporarily working from home.

In addition, FLEETCOR implemented a virtual interviewing and hiring process, engaging with talent by phone or video and onboarding new employees remotely.

We value the safety of each member of our community because we know we’re all in this together.Equal Opportunity EmployerIf you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information.

Requests for accommodation will be considered on a case-by-case basis.

Please note that only inquiries concerning a request for reasonable accommodation will be responded to.For more information about FLEETCOR, please click the following linkApply Now