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Financial Customer Service Representative

Gatestone & Co.

This is a Full-time position in Montréal, QC posted September 11, 2018.

Since 1978, Gatestone & Co. has continued to establish itself as a leader in Business Process Outsourcing for both private and public sectors.

The Role:

Gatestone & Co. are currently looking for full-time bilingual Customer Service Representatives to join their Montreal team. This role will allow successful candidates to work within a flexible schedule, with shifts ending as late as 7/8pm and on Saturdays from 8am to 5pm. Successful candidates will be placed on a team in a call centre environment, answering customer calls and assisting customers with issues and questions for a variety of Fortune 500 clients.

Requirements:

Work in a fast-paced, call centre setting while collaborating in a team environmentMust be detail oriented, maintain accuracy while dealing with customer calls, and provide enthusiastic customer serviceStrong written and verbal communication skills and ability to speak English & FrenchProficient with PC computersPrevious customer service experience or call centre experience considered an assetPrevious experience in accounts receivables considered an asset

Responsibilities:

Assist with customer service calls and contact customers about their accountsAssist with customer related payment solution situations in an engaging and professional mannerDocument customer calls accuratelyAdhere to the accepted company policies and procedures

Employee Perks:

Office is easily accessible by metro or train and there is ample public parking nearbyPaid, professional training provided to successful candidatesGrowth opportunities within the company and monthly performance incentives are offeredWe are an accessible workplace

Pivate medical insurance coverage after 30 days

Requirements:

  • Work in a fast-paced, call centre setting while collaborating in a team environment
  • Must be detail oriented, maintain accuracy while dealing with customer calls, and provide enthusiastic customer service
  • Strong written and verbal communication skills and ability to speak English & French
  • Proficient with PC computersPrevious customer service experience or call centre experience considered an asset
  • Previous experience in accounts receivables considered an asset

Responsibilities:

  • Assist with customer service calls and contact customers about their accounts
  • Assist with customer related payment solution situations in an engaging and professional manner
  • Document customer calls accurately
  • Adhere to the accepted company policies and procedures

Skills Required

  • Education level: High school
  • Work experience (years): None

Package

Salary: 12.50-13.00$ per hour


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