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ExperTech Recruiting: Bilingual Customer Service/Fulfillment Associate

ExperTech Recruiting

This is a Full-time position in Montreal, QC posted September 13, 2020.

ExperTech is a leading staffing and recruiting company, based in Montreal, QC and operating throughout Canada and the US.

ExperTech recruits and delivers high-quality candidates for both permanent and contract/temporary assignments.

We are currently looking for a Customer Service Associate to join a large renowned client located in the Montreal-East area.

This is a contract-to-hire position; an offer of permanent employment will be made after the original 3-months contract.

About the JobWe are looking for energetic, creative and savvy team members.You will be interacting with partners, employees and employers with Canada Workforce Solutions, verifying employment and income on consumer applications.

You will have other interact with various stakeholders, helping with authentication failures, employer servicing and other web services to optimize the employer and employee experience.

In this role, you will enhance the performance of our customers’ business and the lives of consumers when interactions are seamless, employment is confirmed and suspicious situations detected early in the application process.Responsibilities :You will complete verification tasks using standard verification processes and creative approaches to confirm income and employmentDetecting unordinary and suspicious situations with employment and income verifications and employee web authentication interactionsOperate a diverse range of tasks as the business needs change, moving between processes and systems with the assistance of managementUse multiple channels to connect with employers to verify employment and document findingsAnalyze and research cases that require a more in-depth reviewPerform document review and audits – assisting verifiers with audits and account reviewsProvide timely and professional communication to supervisors and managementDemonstrate the ability to organize and prioritize tasksWelcome new responsibilities and assignments as the business continues to growUnderstand Equifax’s operational objectives and product offeringsAccept stretch assignments provided by management that include, but are not limited to, report generation, training, documentation for training/education/best-practices, etc.Understanding of PC functions, including windows-based applications (Word, Outlook, Excel, PowerPoint) and the ability to learn/understand internal technology/systemsStrong emphasis on collaboration and team buildingPerform various tasks at the same time and are capable of handling a high volume of workRespond quickly to changes in direction or approachRequired Skills:Customer service experience.Should be open to work in shifts.Bilingual in French and English.2-5+ years of experience in a high-volume processing center.Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems.You are professional and courteous in your customer and internal interactionsYou are a problem-solver and have analytical skillsYou possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leadersYou have excellent customer service skillsYou can work autonomously but can follow instructions and take guidance wellYou are a self-starter with initiative and good judgmentYou have call center or other operational experienceYou are comfortable with trying new approaches as business needs changeYou are experienced with office tools such as recorded lines, email, spreadsheets and more.Experience within inbound and outbound contact center environment .Note on shifts:This position will be in shifts in the 8am-7pm window with a total of 37.5 hours per week.

Candidates must be available Saturdays as that day will be part of the shifts.CandidatesMUSTbe completely bilingual.

Currently most of the calls are in English so the English skills must be very strong.This is contract to hire (i.E.

permanent hire atthe end of the contract period).

ExperTech would like to thank all applicants for their interest in the opportunity, however, only selected candidates will be contacted.