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Desktop Engineer – Entry Level

Teleperformance Canada

This is a Full-time position in Montréal, QC posted January 31, 2018.

This is an Entry Level IT position

We are the worldwide leader in 
outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Summary of Primary Job Responsibilities

This is an entry-level position into the technology field. This position provides technical end-user support to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires technician to demonstrate excellent customer interaction skills both verbally and orally.

Job Responsibilities: (include but are not limited to)

  • Installs, configures, maintains, and trouble-shoots PC hardware and software in accordance with Teleperformance and partner’s specifications
  • Image Development Activities: Create, test and develop current Workstation images. Test, evaluate, and package software and applications for workstation distribution.
  • Deployment Activities: Responsible for successful deployment and upgrades of workstations
  • Systems Administration Activities: Perform computer management and system administration activities such as Active Directory / user account management.
  • Networking Activities: Be able to do basic network trouble shooting, with good knowledge of TCP/IP and other protocols, be able to do configure wifi network on various electronic devices.

Administrative/Interpersonal Skills:

  • Provides user level technical support on Teleperformance applications, project specific applications, and other off the shelf products.
  • Performs administrative functions and inventory control as required.
  • Assist In data collection and implementing control to meet company’s compliance standards.
  • Incident Management Activities: Serves as an escalation point for the Helpdesk and Desktop Support
  • Monitors Teleperformance Help Desk system and respond to all tickets to resolve local IT issues.
  • Understands and enforces Teleperformance policies and follows all safety rules and regulations

Skills and experience:

  • Experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance
  • A+ Certification/MSCE/CCNA preferred
  • Knowledge of Win XP and 2000 Operating system troubleshooting and repair
  • Familiarity with telephony equipment
  • Strong understanding of various Windows operating systems.
  • Strong customer focus and positive attitude
  • Must be able to work well unsupervised and as part of a cohesive team
  • The desire to gain knowledge, experience, and certification in the operating systems and technologies used by Teleperformance.
  • Ability to adapt to an ever-changing fast paced environment.
  • Self- Starter
  • Requires taking ownership of individual desktop issues and seeing them through to completion
  • Required to carry a cell phone and be available in emergency situations

Requirements:

  • Relevant technical degree from an accredited college, university or technical certification
  • Must be flexible to support a 24 x 7 environment (late nights and weekend maintenance periods can happen)
  • Bilingual French/English


Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

How to Apply