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Customer Success Manager

iPerceptions

This is a Full-time position in Montréal, QC posted May 12, 2018.

You stand out because of your strong analytical and problem-solving skills, and your ability to work in a fast-paced environment?

You have demonstrated that you prioritize and work well under pressure? You are detail oriented, autonomous and client-centric? If so, iperceptions offers you a temporary position as Customer Success Manager to work at our Montreal headquarters.

Apply today and join our dynamic company!

You will be responsible for:

  • Actively manage new client onboarding, platform engagement, and project execution for iperceptions solutions;
  • Collaborate with internal teams such as account managers, programmers, and research analysts to ensure quality and timely services are delivered to clients;
  • Monitor solution performance and recommend changes and enhancements;
  • Educate and train clients on iperceptions solutions;
  • Measure customer engagement and customer health, and provide recommendations to effect change and enhance service and product offerings.

You have:

  • One year of experience in a project or account coordination, client services or similar role, preferably within the web development or digital analytics industry;
  • Post-secondary degree in information management, business intelligence, marketing science or bachelor in administration/commerce;
  • Excellent verbal and written communications skills in English;
  • Experience in managing multiple project implementation and customizations.

We offer :

  • Flexible hours for a better work-life balance.
  • A “Choose Your Own Device” program.
  • A corporate insurance plan.A Happy Hour every Thursday.
  • A fully stocked kitchen with free breakfast provided.
  • A friendly environment with ping pong tables, gaming room, etc.
  • A few minutes walk from the metro.

Jobillico

Skills Required

  • Education level: College
  • Work experience (years): 0-2 years

Package

Salary: N/D


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