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Customer service team leader

Nuagem Inc

This is a Full-time position in Montreal, QC posted August 9, 2019.

If you are a natural leader, enthusiastic, proactive and capable to communicate fluently in French and English, this position could be perfect for you.

This position is full-time, 40 hours a week.

Schedules may vary from time to time according to the needs of the company.

Salary $ 40K, negotiable according to the experience of the candidate Responsibilities Create, implement and evaluate customer service and sales processes; Train, coach and support the customer service team; Evaluate the performance of team specialists; Be the main link between the team and other departments; Analyze and report customer complaints; Coordinate the cross-selling strategy; Find solutions to reduce customer complaints; Perform customer follow-up with production and logistics teams as needed.

Requirements DEC.

in management or certificate in management; 3 to 5 years of experience in customer service; Perfectly bilingual written and spoken (English and French); Experience in training or supervision of staff is an asset.

Required Excellent communication skills; Open-minded with great social skills, oriented towards teamwork; Effective in time management and able to work calmly under pressure; Capable of working in an ever-changing environment that offers opportunities for growth and evolution; Customer-oriented and attention to detail; Comfortable with computer tools including but not limited to Microsoft Office; Positive, motivated and passionate about the area of customer service; Advanced analysis capability.

Advantages Startup environment your work has a direct impact on the bottom line; Great potential for career development; Employee discount on meals; Group Insurance and Retirement Savings Plan Please send your resumé at [Click Here to Email Your Resumé]