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Customer Service Team Leader

Nuagem inc

This is a Full-time position in Montreal, QC posted June 11, 2019.

If you are a natural leader, enthusiastic, proactive and capable to communicate fluently in French and English, this position could be perfect for you.

This position is full-time, 40 hours a week.

Schedules may vary from time to time according to the needs of the company.

Salary: $ 40K, negotiable according to the experience of the candidate Responsibilities:
• Create, implement and evaluate customer service and sales processes;
• Train, coach and support the customer service team;
• Evaluate the performance of team specialists;
• Be the main link between the team and other departments;
• Analyze and report customer complaints;
• Coordinate the cross-selling strategy;
• Find solutions to reduce customer complaints;
• Perform customer follow-up with production and logistics teams as needed.

Requirements:
• DEC.

in management or certificate in management;
• 3 to 5 years of experience in customer service;
• Perfectly bilingual written and spoken (English and French);
• Experience in training or supervision of staff is an asset.

Required:
• Excellent communication skills;
• Open-minded with great social skills, oriented towards teamwork;
• Effective in time management and able to work calmly under pressure;
• Capable of working in an ever-changing environment that offers opportunities for growth and evolution;
• Customer-oriented and attention to detail;
• Comfortable with computer tools including but not limited to Microsoft Office;
• Positive, motivated and passionate about the area of customer service; Advanced analysis capability.

Advantages :
• Startup environment
– your work has a direct impact on the bottom line;
• Great potential for career development;
• Employee discount on meals;
• Group Insurance and Retirement Savings Plan Please send your resumé at: sdorvalnuagem.ca