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Customer Service Representative, Enterprise Risk – Charitable Lotteries

MNP

This is a Contract position in Montreal, QC posted June 18, 2022.

Inspirational, innovative and entrepreneurial
– this is how we describe our empowered teams.

Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Enterprise Risk
– Charitable Lotteries’ team as a Customer Service Representative.

This diverse team of professionals utilizes leading-edge industry knowledge to assist clients in mitigating risk.

As a trusted advisor, you’ll provide ticket fulfillment and draw control services that assists clients in strengthening their reputation and maintaining compliance while balancing risk and control.

MNP is proudly Canadian.

Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada.

Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities Provide exceptional inbound/outbound customer service to callers Handle concerns regarding lottery ticket purchase, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Receive and respond to inbound e-mail; gather and verify required information Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken Ensure proper security procedures are followed on all e-commerce customer interactions Resolve customer complaints (i.e., ticket not received, payment issues) Create and update customer files in a customized database Skills and Experience Completion of post-secondary school 2 years of relevant experience Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet their specific needs Minimum typing speed of 25 WPM with high degree of accuracy Ability to work under pressure and meet deadlines Bilingualism (French and English) is considered to be an asset MyRewardsMNP More than a paycheque, MNP is proud to offer customized rewards for our team members.

With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.

Our MyRewardsMNP program offers benefits that allow you to thrive at work and outside of the office.

Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible ‘Dress For Your Day’ environment and more