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Customer service representative-bilingual

Magic Locker

This is a Full-time position in Montreal, QC posted September 11, 2019.

Job Description We are seeking a Customer Service Representative-Bilingual to join our team!

You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesCreate and update social media posts and communication channelsTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and services​Qualifications:Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills