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Customer Service Representative

Mindfield

This is a Contract position in Montreal, QC posted September 8, 2021.

We are looking for a dynamic Corporate Customer Service Representative that will provide exceptional customer service to retails customers across all brands.

This position receives a diverse set of calls such as helping customers with getting points promotions, providing product support, and assisting customers with any inquires or complaints they might have.

Responsibility: Demonstrates patience, understanding, and empathy Demonstrates active listening throughout the call Provide exceptional customer service to all customers Upholds quality standards, focusing on accurate and timely delivery of services Receive and manage 50 to 60 calls per day and 8
– 9 emails per Communicates professionally with internal and external customers.

Who You Are: Exceptional customer experience Minimum of 1 year of customer service experience Active listener with great verbal communication skills Positive and enthusiastic attitude Problem solver and detail-oriented Ability to respond quickly to customer calls in a courteous and knowledgeable manner Effective time management and task prioritization Relates well to all kinds of people.

Able to build and maintain professional relationships.

Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Required) Call Center: 1 year (Preferred) Salary: $17.90hr Benefits: Employee-focused organization.

Takes good care of their employees Career growth opportunity.

All training included All equipment will be provided Location: Remote Shifts: Monday to Friday: 8 AM -9 PM Saturday to Sunday: 9 AM
– 5 PM About Mindfield : Our purpose is to help great people find jobs they love with employers who care.

Since 2005, we’ve connected over 100k Canadian job seekers with a new opportunity.

We provide permanent recruiting solutions for hourly job seekers across a variety of industries such as Light Industrial, Call Centre, Retail, Grocery and Food & Beverage.

Our team delivers screened candidates from our proprietary database through simplified technology built for today’s Hiring Manager.

Mindfield is committed to celebrating our diversity and inclusiveness within our team, our communities and the partners we support.

To learn more about how Mindfield can help your company find your next great employee, please visit https://mindfieldgroup.com/ We are an equal opportunity employer and committed to providing accommodations for persons with disabilities.

In accordance with the Accessibility for Ontarian