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Customer Service Consultant, Place Bonnaventure

Rogers Communications Sans-Fil inc.

This is a Full-time position in Montréal, QC posted August 1, 2018.

In this role, you will be a Fido product and service expert that will analyze customer needs, offer customized solutions, and most importantly provide world class service that will enhance each customer’s wireless experience. Are you are analytical, detail oriented, and enjoy solving problems? Do you have a passion for delivering exceptional customer service? Are you committed to ensuring first call resolution? If so, you should consider a career with us today (start date: August 20th, 2018)!

Responsibilities:

· Commit to offering an outstanding customer service experience by connecting and building rapport with a wide variety of customers.

· Actively listen to customers, ask the right questions, and offer solutions (products and services) which cater to customer needs.

· Drive the sale of Fido products and services by consistently meeting/exceeding individual sales targets.

· Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention).

· Complete accurate transactions in an effective and precise manner with an attention to detail.

· Adapt and deal effectively with a wide variety of situations and assist with complex customer issues by providing favorable solutions.

· Take ownership to resolve issues from the beginning to end and efficiently resolve issues during the first contact.

· Incorporate feedback on a regular basis, to improve your personal and professional development.

Minimum Qualifications:

· Bilingualism (English and French) is a requirement.

· Completed a high-school diploma.

· Available to work on a flexible schedule: days, evenings and week-ends to meet our customer demands.

· Excellent active listening and communication skills.

· Customer Champion: passionate about providing world class customer service and sales solutions.

· Be available to complete a training program.

· Strong computer skills (Windows systems and internet navigation) and possess basic arithmetic skills.

· Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced and ever-changing working environment.

Preferred Qualifications:

· Experience in a telecommunications role.

· Post-secondary diploma/degree an asset.

Challenging Work, Rewarding Careers:

· Competitive base salary + performance based commissions.

· Comprehensive benefits program.

· Employee discount on Rogers products and services.

· Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan).

· Career pathing & organic growth opportunities to build a career.

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Skills Required

  • Education level: High school
  • Work experience (years): 0-2 years

Package

Salary: 16.16$ per hour


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