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Customer Service Agent

Fermes Lufa

This is a Full-time position in Montréal, QC posted January 12, 2019.

Customer Service Agent

Location: Ahuntsic

A Lufa Farms Customer Service Agent is responsible for ensuring that every customer, and non-customer, that is communicated with feels both supported and inspired by the Lufa Farms vision, and what we are doing for Montreal. We are looking for someone with leadership and team management skills.

Schedule: Monday to Friday from 9:00 a.m. to 6:00 p.m. 45 hours/week.


  • Proactive;
  • Charismatic;
  • Willing to go above and beyond for our Lufavores;
  • Bilingual;
  • Time efficient and time oriented;
  • Great work ethic, flexibility, attention to detail, and accuracy;
  • Comfortable using computer and associated applications, and particularly; comfortable working with/or learning to use customer service management software and Excel;
  • Ability to work quickly and precisely in a fast-paced environment;
  • Problem solver;
  • Has the ability to handle complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution;
  • Has the ability to multi-task, prioritize, and manage time effectively;
  • Can handle stressful situations in a calm manner.


  • Customer service experience;
  • University degree;
  • Experience in food or agriculture industry;
  • Genuine interest in Lufa Farms, our mission, and business model.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D