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Customer Service Advisor

Vif Internet

This is a Full-time position in Montréal, QC posted June 9, 2018.

VIF Internet is an independent Internet service provider with IP telephony services based in Montreal since 1995.

We are looking for customer service advisors. The jobs are permanent, allowing to work up to 40h / week.

 Main Responsibilities:

  • Offer our services and products according to the needs of the clientele
  • Carry out after-sales service activities (invoicing, removals, general information and referring clients to the proper service)
  • Measure the level of customer satisfaction
  • Advice clients who wish to cancel or reduce their services

 

You will be integrated into a competent, professional and dynamic team. You will receive paid training to learn about our
services, policies, procedures and systems. In your day to day work schedule, you will be assisted by senior advisors who will guide you during complex situations.

 Minimum Requirements for Position:

  • Hold at least one High School diploma
  • Relevant experience (minimum of 6months)
  • Excellent communication and listening skills
  • Ability to work in a computerized environment
  • Compulsory Bilingualism (French and English)

 

 Availability:

 Monday to Friday from 8am to 9pm and weekends from 9am to 6pm.

 Advantage:

  • group insurance
  • Discounts on our services
  • Possibility of advancement
  • Close to public transportation (Old Montreal)
  • Good working atmosphere

Jobillico

Skills Required

  • Education level: High school
  • Work experience (years): 0-2 years

Package

Salary: 14.00$ per hour


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