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Customer Care Agent | VoiceMeUp

Internet Infinity

This is a Contract position in Laval, QC posted September 7, 2023.

Internet Infinity is looking for a customer service representative for our product VoiceMeUp, BeeVox and, HostMeUp. Are you a cheerful, resourceful, self-starter who enjoys teamwork and customer service?



  • Provides excellent customer service, prompt, efficient and courteous.
  • Is autonomous and takes responsibility for customer follow-up.
  • Filters requests, processes tickets/emails and escalates them according to their needs quickly.
  • Assists other departments as the first point of contact with our customers.
  • Participates in team meetings to share ideas and solutions.
  • Handles new account activation requests.
  • Communicates our services and prices to customers, escalating as necessary, in English and French.
  • Assists customers and partners throughout the portability process.
  • Manages local number portability (LNP) for customers with providers.
  • Keeps knowledge and internal procedures up to date when changes occur.



  • Competitive salary based on your experience.
  • Forty (40) hour flexible work week, Monday to Fridays. With Fridays ending at 4PM to get your weekend started early (no weekends).
  • We love team collaboration, but life can get in the way. We offer a hybrid schedule, with two (2) days at home and three (3) days at the office, or work 100% in the office.
  • Two (2) vacation weeks per year to start. Three (3) weeks when you hit 3 years, four (4) weeks when you hit 5 years.
  • Six (6) paid personal days per year.
  • A group insurance program paid 50% by the employer (include dental and eye care).
  • Access to a telemedicine program (Teladoc).
  • Two (2) paid breaks a day, so you can take a breather during the day.
  • Come be a part of our small, close-knit and pleasant team.
  • We might be forgetting something… we’ll let you know when we meet.


Local applicants only.
Salary to be discussed.

  • Interest in inside sales support (a must)
  • Highly motivated
  • Quick to analyze and execute
  • Knowledge of Voice over IP  (an asset).
  • Knowledge of HTML (an asset).
  • Knowledge of the following systems: Cicso, Linksys, Yealink, Grandstream, Mikrotik (an asset).
  • Knowledge of the following platforms: PBX, Asterisk, Freeswitch, 3CX (an asset).


Salary: 17.00-19.00