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Credit Collections Consultant

Rogers Communications Sans-Fil inc.

This is a Full-time position in Montréal, QC posted January 13, 2018.

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.

 

Rogers is recruiting for Full Time, Credit Collections Consultant with a start date of January 22nd.

 

In this role you will be receiving phone calls and contacting those customers who have not met payment arrangements. Are you analytical and detail oriented? Do you enjoy solving problems both imaginatively and resourcefully? Are you someone who has a passion for providing world class customer service? If so, you should consider a career with us today!

 

Responsibilities:

Passionately connect and build rapport with a variety of customers and their changing needs;Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers’ policies;Complete accurate transactions, update accounts, collect overdue balances, provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail;Be accountable; own and solve issues from beginning to end;Incorporate feedback on a regular basis, to improve your personal and professional development;”Commit to being there” for our customers and share our dedication in striving to deliver world class customer service and first call resolution!

 

Minimum Qualifications:

Completed high school diploma or higher;Must be perfectly bilingual (English and French);Available to work a flexible schedule including evening, weekends, and holidays shiftsMust be punctual and committed to work schedules;Possess superior multitasking abilities;Demonstrate ability to positively influence others (propose options/solutions to customer);Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required;Ability to find customer answers quickly and accurately while using multiple resources;Must be comfortable working in a highly structured, measurable target driven environment.

 

Preferred Qualifications:

Post-Secondary diploma or degree an assetStrong listening and communication skills, professional telephone manner, and ability to deal with customers tactfully and effectively in a fast paced, ever changing work environment;

 

Challenging Work, Rewarding Careers:

Competitive base salary + performance based commissionsComprehensive benefits programEmployee discount on Rogers products and servicesRogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)

 

Career pathing & organic growth opportunities to build a career

Skills Required

  • Education level: High school
  • Work experience (years): 0-2 years

Package

Salary: 15.24$ per hour

How to Apply