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Contact Center Advisor

Gexel Télécommunications

This is a Full-time position in Montréal, QC posted April 2, 2018.

CONTACT CENTER ADVISOR

Location: MONTRÉAL

Are you BILINGUAL, DYNAMIC, and you are willing to get results, and you do it positively?
Build your career with us! Gexel is a Customer Contact Centre established 20 years ago in Quebec. Find the job that suits you and join our team!

OUR BENEFITS

  • Social benefits (medication, dental and life insurance plans)
  • Discount on public transport, STM or RTM
  • Free Wi-Fi internet access available in the office
  • Easily accessible by road and public transport-from Snowdon metro (Orange and Blue lines), Bus lines: 161, 17, 51, 166, and 63
  • Opportunities for growth and career advancement as GEXEL encourage internal promotions, allowing our employees to envision a meaningful career path
  • Several corporate benefits including 30% off in cellular packages, dentist discounts, and other savings, courtesy of our partners
  • Very active Social Committee (employees’ birthdays, cultural and sports activities, 50/50 draws, etc.)
  • Annual Salary Increase
  • Paid training and development programs
  • Reference program
  • Young and dynamic team

We are looking for advisors for several different mandates including customer service, sales, loyalty or technical support in the telecommunications, retail, banking or travel sectors.You will be responsible for providing unparalleled service to our partner’s clientele as well as performing all activities related to the assigned mandate whether by phone and/or by email.

HERE IS AN OVERVIEW OF YOUR WORK DAY

  • Oversight of client satisfaction by applying an exceptional quality and standards
  • Respond to our clients’ needs in a competent and professional manner
  • Retain customers who want to cancel or reduce their services
  • Maximize all sales opportunities
  • Assist the team in all other tasks related to achieving goals

YOU ARE THE PERSON WE ARE LOOKING FOR BECAUSE YOU OFFER

  •  Flexible availability

o Permanent and full-time positions. Different schedule according to the mandateso Part-time position sometimes available according to the mandates

  • Fluency in English and French
  • Fluency in English only for the banking sector
  • Diplomatic approach in difficult or delicate situations
  • Show great resourcefulness
  • Exceptional technology skills
  • Direct observable enthusiasm

Are you recognized for you excellent customer service? Come meet us!

GEXEL is growing and looking for dynamic and professional people like you. Join our team and become part of GEXEL’s success.

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

How to Apply