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Bilingual Sales Support Manager (English & French)

Canada Life

This is a Contract position in Montreal, QC posted November 8, 2021.

Job Description We are Canada Life Being a part of Canada Life means you have a voice.

This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here.

You’re part of a diverse and inclusive workplace where your career and well-being are championed.

You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians.

It’s our driving force.

Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a Bilingual S ales Support Manager (English & French) Role description Collaborative business partner with the Regional Sales Support Manager (RSSM) who elevates and adds value to the sales experience for field leaders, advisors, and customers through excellence in sales support, service, and operations.

Day to day management of regional operations.

Leader who fosters a culture of success through coaching, empowerment, and accountability.

What you will do In collaboration with RSSM, provide leadership and regularly scheduled coaching sessions to aligned Sales Support & Operations (SSO) team to drive performance, achieve business objectives and realize operational excellence following our organizational vision, purpose and values.

Responsible for developing talent and capabilities in regional alignment with the overall business strategy for Sales Support and Operations and for the local team In collaboration with RSSM, accountable for the Advisor Support Program participation, engagement, and experience in aligned region.

Partnering closely with the leader of the Relay program and nearby regions for resource and scheduling needs Responsible for working with RSSM, regional sales leadership and the SSO teams to implement annual and/or quarterly business plans, in alignment with the national strategy.

Align and execute national consistency and contribute to creative and innovative solutions.

As assigned, participate on projects or new initiatives including the successful execution/roll out of those projects.

Accountable for overall day-to-day operations in the region including premise management, BRP (business recovery plan) maintenance and activation, budget (i.e.

recognition, travel and operations), space recoveries, and regional/national operational process enhancements.

Fosters a clear understanding of role objectives, key accountabilities, business impacts, and organizational processes.

Identify inefficiencies with possible solutions to the RSSM.

Sponsoring the execution of compliance including education, coaching, and monitoring as required (i.e.

mandatory training completion, implementation of control procedures, reporting and monitoring).

Supports relationships with local distribution partners, SSO head office team and other head office partners (as applicable).

What you will bring Fluency in both English and French (verbal and written) Minimum 3 years leadership experience and/or proven leadership capability University Degree with a business discipline preferred Commitment to and proven track record of learning and development Anticipates future consequences and trends accurately within their region Connect with National strategy
– linking back to the organization and the bigger picture Sponsor and empower an environment of innovation
– easily approachable and able to tactfully provide feedback Quickly learn and integrate new technology Commitment to personal and continuous improvement Committed to hiring, coaching, and developing top talent Execute annual performance management cycle including business planning, goal setting and development, talent review, performance summaries Setting performance expectations for a high-performance sales and service culture while leveraging individual and team strengths Encourage team members to continuously develop, leveraging tools available such as Percipio, annual L&D allocation, etc.

Demonstrated leadership qualities including ability to effectively communicate effectively, coach and support a team of operational professionals Skilled at building strong, collaborative relationships with multiple business partners Strategically connect with the right business partners to achieve business results Actively seeks out different viewpoints and leverages the benefits of different perspectives Seeks to understand the perspective of others when he or she disagrees with them and responds appropriately Foster a high performance, engaged team of operations professionals that execute on business plans and align to the national business plan Creates an environment of actively driving for operational excellence Anticipate future needs, proactively planning and changing direction when needed Work with the team to ensure all roles are clear on how to put “the customer at the centre of what we do” Operations acumen including ability to manage a budget, premise management as well as building and executing on a business plan Demonstrates change leadership, leading change in an engaging manner, being transparent and forward thinking Manoeuvring ambiguity, demonstrating strong resilience, being able to conduct crucial conversations on in a timely and efficient manner, grit and being an anchor for the team Fosters an environment in which people who are culturally diverse can work together cooperatively and effectively in achieving organizational goalsOwnership of personal development, SMART goals, Individual Development Plan Continuously working on and following through on personal development Using the skills learned in day to day environment to escalate performance Be your best at Canada Life
– Apply today We are one of Canada’s top 100 employers Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.

As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings.

We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted