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Bilingual Level 1 Technical Support Technician

Bédard Ressources inc.

This is a Full-time position in Montreal, QC posted October 16, 2021.

Are you passionate about technology?

Do you have problem-solving skills?

Our client is retail sales is looking for a bilingual level 1 technical support technician to assist their users in store and at the warehouse.

Their office is in Laval, near the Laurentian highway.

Tasks: Answer and solve remote technical support calls.

Offer a technical support to computer users.

Offer technical support sales support system users.

Travel to support store and the warehouse, upon request.

Carry out any other similar tasks.

If you are ready to take on new challenges, we would like to meet you The benefits of the position?

Group insurance after 6 months.

2 weeks of vacation.

$30 cellphone allowance.

Allocation paid for travel.

Requirements: Advanced French and English, spoken and written.

Technical Support Diploma or the equivalent.

Minimum 0 to 6 months of experience in a similar position, including your internships.

Experience with ticketing systems.

Skills remote support tools.

Experience with networking technologies (VPN, DNS, WAN, LAN, wireless).

Valid driver’s license.

Ability to work with a flexible schedule; day, evening, weekend shifts and banked holidays.

The ideal candidate will: Have good customer service.

Be analytical, organized and able to work under pressure.

Be autonomous and detail oriented.

Be able to work in a team.

Have problem-solving skills.

Interested in the position?

Send your application to Claudia Bachand by email at .

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