Bilingual (FR-EN) Inbound Call Center Agent/ No Sales/Working from Home/Part Time

Important note: We do not offer a Monday to Friday schedules only, nor do we offer an evening schedule starting at 5 or 6 pm only. Weekends can be rotated or worked 1 of the 2 days all the time.

WHAT WE DO

i24 Call Management Solutions answers the phones for our clients when they can’t. We manage phone calls for businesses of all sizes across Canada. 24/7/365, including holidays.
i24 is strictly inbound call management company. That means you won’t be asked to do any outbound calls, sales solicitations or upselling for existing clients. As a Call Management Agent (CMA), you will be servicing inbound client calls only.

As a bilingual service, our agents offer service in French and English.

Examples of the types of calls we manage are assisting a caller in getting service for their home, reaching their building manager, making a
doctor’s appointment, getting technical support and more – all on the same day. If you don’t like boredom, you’ll love working at i24.

Of course, we don’t expect you to come by these skills naturally, as long as you provide the smile and the curiosity, we provide one of the best
professional call management training in the country.

Our call center is open 24 hours a day, 7 days a week, 365 days a year. Therefore, we have a need for agents who are available for multiple
shifts. We will do our best to accommodate your preferences, but your availability must still be flexible. Our shifts start at varying times,
depending on our needs at the time. We do NOT have a day shift and an evening shift on the same hours at all times.

For example: we cannot accommodate Monday to Friday availability between 8:30am and 4:30pm only.
Our day shifts can start as early as 6am, but also at 6:30am, 7am, 7:30am, 8am, 10am, 11am, etc.
Our evening shifts can end at 8pm, 9:30pm, 10pm, 11pm, midnight or 2am.
We do not offer a Monday to Friday schedule only, but weekends can be rotated or done 1 day out of 2 in continuity.

This is the “What’s in it for me? “. – Compensation

“How much do I get paid to be an i24 Agent?”

The starting base salaries are

• Bilingual (CMA English and French) – 18.66 per hour + Bilingual bonus of $2.50 per hour. You are available to manage calls from our french speaking and english speaking customers.

Graduation program

i24’s call management agents are highly valued in the industry. Personality and training are the key factors. We call our agents “WOW Specialists” because that’s what they do. They wow our customers and colleagues with their level of service, creativity and generosity.

Once you have worked 1000 hours and completed our Call Management Agent training, you become one of our i24 graduate.

Other benefits:

• Paid vacation
• Group insurance – including life insurance and long-term disability
• Prescription Drug Package
• Dental Plan
• Paid sick days
• Bereavement leave with pay
• A comprehensive Employee Assistance Program (EAP)

It takes positive people to create a positive culture.

If you’ve ever checked out our Facebook page, you’ll have noticed all the fun events we post. We host social events like costume contests, gingerbread houses and online game nights. At i24, we take fun seriously (it’s one of our core values).

You work from home.
All of our call management agents work from home. We have agents working across Canada – from Bona-Vista to Vancouver Island.

For this to be possible, there are a number of technical requirements you will need to provide.

• A laptop or desktop PC.
• A minimum of a 17+ inch screen to allow access to software options.
• A keyboard and an external mouse.
• A high speed internet connection via an Ethernet cable (50mbs and more). Kindly note that we don’t accept the following Internet providers: COGECO, Cable Vision and Fizz.
• Active and up-to-date antivirus software
• A stable phone line of your choice (cellular, residential, VOIP (e.g. Skype))
• A headset with external microphone compatible with your telephone line equipment AND your computer
• A webcam
• A workspace with a desk and chair. You will be working with clients whose confidentiality must be respected; therefore, your workstation should be located in an area with minimal disruption and traffic.

Note: We will provide you with computer equipment within a few weeks of the end of your probationary period.

• Flexible availabilities
• Customer services oriented
• Data Entry
• Positivsm
• Interpersonal skills
• Comfortable with computers
• Adaptive to changing situations
• Stress resistant