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Bilingual English/Mandarin or English/Cantonese Customer Service Representative

IOS Center Inc.

This is a Full-time position in Montréal, QC posted February 7, 2018.

We are looking for bilingual customer-oriented service specialists to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The candidates must be fluent in English/Mandarin or English/Cantonese. The target is to ensure excellent service standards and maintain high customer satisfaction. Fully paid training is provided.

Main responsabilities:

  • Receiving incoming customer service calls at high volumes, must be quick, courteous and efficient
  • Provide outstanding customer service
  • Listen to customers, analyze their needs and propose adapted solutions.
  • Seize opportunities to upsell products when they arise; Promote appropriate products and services
  • Take appropriate measures to solve problems effectively
  • Achieve set targets for production
  • Handling inquiries, answering customers questions, updating records accordingly
  • Respect and understand each customers situation and circumstances
  • Branding and representing client brand in a friendly and courteous manner
  • Build sustainable relationships and engage customers by taking the extra mile
  • Provide prompt, courteous and efficient service that exceeds customer expectations
  • Respect and understand each customers situation and circumstances

*Looking to fill full-time (up to 40 hours/week) and part-time (at least 20 hours/week) positions immediately!

  • Must be fluent in English/Mandarin or English/Cantonese
  • The ideal candidate must have strong soft skills, great deal of tact and empathy while still being able to close sales
  • Being customer focused, have a positive attitude and empathy 
  • Have good listening skills 
  • Courtesy, patience and good humor are appreciated 
  • Excellent communication Skills 
  • Ability to work in a computerized environment (basic knowledge of Windows and Internet browsing) 
  • Ability to multitask 
  • Punctuality and respect of working hours


If you want to be part of a dynamic team of people who are aligned, focused and passionate about working towards the same goals and caring for our customers, we look forward to meeting you! Apply today!

We thank all interested applicants; Only qualified candidates will be contacted.

Skills Required

  • Education level: High school
  • Work experience (years): 0-2 years


Salary: N/D

How to Apply