Montréal jobs selected exclusively for you!

To post a job, login or create an account |  Post a Job

Bilingual English/Mandarin or English/Cantonese Customer Service Representative

IOS Center Inc.

This is a Full-time position in Montréal, QC posted April 6, 2018.

We are looking for bilingual customer-oriented service specialists to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The candidates must be fluent in English/Mandarin or English/Cantonese. The target is to ensure excellent service standards and maintain high customer satisfaction. Fully paid training is provided.

Main responsabilities:

Receiving incoming customer service calls at high volumes, must be quick, courteous and efficientProvide outstanding customer serviceListen to customers, analyze their needs and propose adapted solutions.Seize opportunities to upsell products when they arise; Promote appropriate products and servicesTake appropriate measures to solve problems effectivelyAchieve set targets for productionHandling inquiries, answering customers questions, updating records accordinglyRespect and understand each customers situation and circumstancesBranding and representing client brand in a friendly and courteous mannerBuild sustainable relationships and engage customers by taking the extra mileProvide prompt, courteous and efficient service that exceeds customer expectationsRespect and understand each customers situation and circumstances*Looking to fill full-time (up to 40 hours/week) and part-time (at least 20 hours/week) positions immediately!

  • Must be fluent in English/Mandarin or English/Cantonese
  • The ideal candidate must have strong soft skills, great deal of tact and empathy while still being able to close sales
  • Being customer focused, have a positive attitude and empathy
  • Have good listening skills
  • Courtesy, patience and good humor are appreciated
  • Excellent communication Skills
  • Ability to work in a computerized environment (basic knowledge of Windows and Internet browsing)
  • Ability to multitask
  • Punctuality and respect of working hours

If you want to be part of a dynamic team of people who are aligned, focused and passionate about working towards the same goals and caring for our customers, we look forward to meeting you! Apply today!

We thank all interested applicants; Only qualified candidates will be contacted.

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

How to Apply