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Bilingual Customer Service Representative (Work from home)

Franchise Owners Hamilton ltd.

This is a Full-time position in Montréal, QC posted January 11, 2019.

* * * Work from home * * *

Franchise Owners Ottawa Ltd. is a virtual in-bound contact center answering calls for Canada’s #1 pizza chain; Pizza Pizza. The contact center uses the latest technology to efficiently answer calls, process orders and transmit the details to local Pizza Pizza restaurants. As a keen, energetic, career-minded candidate you may be interested in applying.

Bilingual Customer Service representatives are first tier agents providing an exceptional level of service including greeting, processing orders, resolving issues and providing information while focusing on Pizza Pizza customers wants and needs. Customer service representatives will be expected to meet sales/targets/goals set in place.


  • Responding to all incoming calls with a positive manner
  • Provide information to customers and general inquiries
  • Processing orders for customers
  • Listen, analyze and take appropriate action to ensure that customer issues are resolved satisfactorily and in a timely manner
  • Support internal customers
  • Follow internal company guidelines in regards to call handling
  • Meet or exceed monthly performance targets including call quality, attendance, and punctuality as well as call handle time


  • Bilingual (French and English) (Written and spoken)
  • Exceptional customer service skills
  • Positive attitude with high energy
  • Strong verbal and written communication skills in both French and English
  • Ability to think, problem solve, take action and follow through
  • Must be flexible to work shifts as required (evenings, weekends, and holidays)
  • Self-motivation and the drive to achieve beyond sales/goals

Technical Requirements

  • Wired Connections Only. No wireless router is preferred. If a wireless router is used, it should not be used by any other people in the household while working.
  • Minimum download speed of 6 Mbps
  • Minimum upload speed of 1 Mbps
  • A monitor of 17” or higher
  • Windows 7 or 8 or 10 Warning: Mac is not supported
  • 1 GB Ram or More
  • 1.5 GHz Processor or Higher
  • Administrative rights on the computer
  • Must have Firefox installed
  • USB Headset

Skills Required

  • Education level: High school
  • Work experience (years): 0-2 years


Salary: N/D