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Bilingual Customer Service

Franchise Owners Hamilton ltd.

This is a Full-time position in Montréal, QC posted October 1, 2018.

Franchise Owners Ottawa Ltd. is an in-bound at home virtual call centre answering calls for Canada’s #1 pizza chain; Pizza Pizza. The contact centre uses the latest technology to efficiently answer calls, process orders and transmit the details to local Pizza Pizza restaurants. As a keen, energetic, career-minded candidate you may be interested in applying.

Bilingual Work From Home CSR

Full or Part Time

 

Bilingual Customer Service representatives are agents working remotely. These agents are providing an exceptional level of service including greeting, processing orders, resolving issues and providing information while focusing on Pizza Pizza customers wants and needs. Customer service representatives will be expected to meet sales/targets/goals set in place.

Responsibilities:

Responding to all incoming calls with a positive manner

Provide information to customers and general inquires

Processing orders for customers

Listen, analyze and take appropriate action to ensure that customer issues are resolved satisfactory and in a timely manner.

Support internal customers

Follow internal company guidelines in regards to call handling

Meet or exceed monthly performance targets including call quality, attendance and punctuality as well as call handle time.

Qualifications:

Bilingual (French and English) (Written and spoken)

Experience working remotely an asset

Exceptional customer service skills

Positive attitude with high energy

Strong verbal and written communication skills

Ability to think, problem solve, take action and follow through

Must be flexible to work shifts as required (evenings, weekends, and holidays)

Self-motivation and the drive to achieve beyond sales / goals

Technical Requirements

Internet connection – DSL or Cable High Speed with a minimum upload speed of 0.6 Mbps (600 Kbps) or greater and download speed of 6 Mbps
Must have Firefox installed on Computer
Genuine version of Windows 7 or Windows 8 or Windows 10
Administrative Rights on the computer
USB headset
Monitor size must be 17” or greater

Skills Required

  • Education level: High school
  • Work experience (years): 0-2 years

Package

Salary: N/D


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