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ANALYST, CLIENT CONTACT CENTRE (Technical Support) – 12 month contract – Across Canada

BANQUE DE DÉVELOPPEMENT DU CANADA

This is a Contract position in Montreal, QC posted October 15, 2021.

Job Description No other bank is doing what we do.

At BDC, we’re devoted to Canadian entrepreneurs.

We’re also dedicated to our employees.

Adaptable.

Inspiring.

Different.

There’s a reason we like to work here and we think you’ll like it too.

We currently have two openings for this role.

At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy.

Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services.

Furthermore, for over a decade, we have been recognized as one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers.

Diversity.

Inclusion.

They’re more than just words for BDC.

We are committed to cultivating and preserving a culture of inclusion.

Our goal is to have a team that reflects gender and visible diversity.

In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

POSITION OVERVIEW At BDC, our mission is to help create and develop strong Canadian businesses.

Come make a difference by helping entrepreneurs and employees by providing exceptional technical support and customer service.

The Analyst Client Contact Centre (Technical Support) helps in responding to a number of online applications and portals including; Client portal, Online financing applications, BDC Mobile Application, BDC Academy.

We offer an exceptional environment, flexible hours and the opportunity to work from 123 different business centers across Canada.

If you are passionate about delivering exceptional customer service, you can build a long-term career in an organization that is one of Canada’s Top 100 Employers CHALLENGES TO BE MET Working in a changing working environment Agility in analyzing clients technical issues and requests in order to provide a timely and adequate solution or work around Receive and process telephone calls, chats and electronic requests in a courteous, informed and professional manner.

Must successfully manage different multiple tasks within established deadlines: inbound and outbound calls, chat, electronic requests, etc.

Must comply with the client validation and the information security procedures; ensuring client data is always secure Always ensure the data integrity when recording client/prospect information into the various BDC systems Maintain strong business relationships with the network by informing representatives in the client file of all activities undertaken Stay abreast of BDC policies and applications relevant to CCC Tech to be able effectively to promote BDC products and services WHAT WE ARE LOOKING FOR If you can answer YES to the following questions, you could be the person we are looking for College diploma or certificate in administration (or equivalent) Minimum of three years of relevant experience (customer service or technical support) Self-starter, independent and reliable Should be able to work independently as well as a part of a team Strong client focus & exceptional client service skills Aptitude for learning new software and/or procedures Bilingualism (French and English) is required Additional requirement: Available to work between 7:30 a.m.

and 8:00 p.m.

(seven-hour shifts), Monday through Friday.

If you are excited about joining a dynamic, collaborative and high-performing team, have a passion for entrepreneurship and a strong client focus, we would like to meet you.

Apply today Join BDC and help make a difference With us, you’ll be able to achieve the work/life balance you’re looking for, with competitive working conditions and flexible benefits.

EQUAL OPPORTUNITY EMPLOYER At BDC, we value diversity in our workforce and encourage all qualified candidates to apply.

We appreciate all responses and advise that only those candidates selected for an interview will be contacted.