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Director of Luxury Sales and Entertainment

Marriott International

This is a Contract position in Montreal, QC posted November 12, 2021.

Posting Date Sep 10, 2021 Job Number 21100779 Job Category Sales & Marketing Location W Montreal, 901 Square Victoria, Montreal, QC, Canada VIEW ON MAP Brand W Hotels Schedule Full-Time Relocation? N Position Type Management Located Remotely? N Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. JOB SUMMARY Hook, Line, and Sinker-a mastered craft for the Director of Luxury Sales and Entertainment of W Toronto and W Montreal! Under the guidance of both Directors of Sales and Marketing, as the Director of Luxury Sales and Entertainment, you will steal the scene at every chance you get to drive sales and showcase what we are all about. You know how to work the room, owning each interaction as an opportunity to build relationships and brand loyalty. If you’re going to “talk the talk”, then you better know how to “walk the walk”. Behind the scenes, you will be there every step of the way, working with your team to ensure our brand promise is fulfilled to your clients-Whatever/Whenever! You closed the deal?! Awesome! Now hit repeat! CANDIDATE PROFILE Education and Experience Preferred: Primary focus will be on Luxury Leisure and Entertainment business while supporting overall hotels sales goals and other segments as assigned/required for both properties (W Montreal / W Toronto). Priority will be given to candidates who have prior experience managing these markets in upper premium or luxury hotel settings. Required: High school diploma or GED; 4 years sales experience in a luxury hotel setting OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years sales experience in a luxury hotel setting Must be fully bilingual French and English CORE WORK ACTIVITIES Managing Sales Activities Handles customer inquiries and acts as the on-property liaison for assigned market segments. Achieves sales revenue goals by responding to incoming opportunities for the property that are within the pre-defined peak room parameters. Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Achieves sales revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Partners with the sales team to identify new business and achieve personal and property revenue goals. Develops sales revenue and operation budgets, and provides forecasting reports. Works with the management team to create and implement a sales/marketing plan addressing revenue, customers, and market. Assists with selling, implementation, and follow-through of sales promotions. Attends pre- and post-convention meetings to understand client needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, beverage and food), service levels, and overall satisfaction. Provides accurate, complete, and effective turnover to Event Management. Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. Conducts site inspections, as required. Monitors same day selling procedures to maximize room revenue and control hotel occupancy. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Performs other duties, as assigned, to meet business needs. Building Successful Relationships Develops relationship with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within the community to strengthen and expand customer base for sales opportunities. Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event. MANAGEMENT COMPETENCIES Leadership Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams – Actively participates as a member of a team to move the team toward the completion of goals. Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability – Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen – Understands and utilizes business information to manage everyday operations. Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct. General Hotel Operations – Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Beverage and Food, Guest Services/Front Desk, Sales & Marketing, and Security/Loss Prevention) Basic Competencies – Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work-related documents. Writing – Communicates effectively in writing as appropriate for the needs of the audience. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: W Montreal takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.