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Customer Service Representative in transport

Gt Group

This is a Full-time position in Montréal, QC posted September 14, 2018.

Customer Service and Problem Solving

Ensure that customers are highly regarded and receive exceptional service during the shipping of customers’ product;
Address problems with shipping delays and client deadlines;
Accountable to anticipate and defuse potential problems, which could include phone or email interactions with customers;
Respond to customer enquiries (around 100 emails per day), providing turnaround within ½ hour;
Develop and maintain a positive client relationship by providing routine follow-up customer service calls;
Document and escalate any customer service issues and/or shipping/receiving errors.

Plan and Coordinate Transportation of Materials

Adhering to policies and procedures as well as regulatory compliance;
Use the client’s portal in order to track and monitor all inbound and outbound shipping requests to and from the terminal;
Efficiency in time management;
Strong reliance on monitoring and coordination of inbound and outbound shipping requests;
Rectify problems, such as late& non-delivery of product;
Comply with laws, regulations and standards;
Document shipping information into the GT Hub.


Ability to establish and maintain effective working relationships with employees & clients;
Ability to communicate both orally and in writing;
Working knowledge of computers;
working knowledge of modern office practices and procedures;
Ability to enter data accurately;
Ability to establish effective working relationships with employees and supervisors;
Ability to work efficiently;
Ability to effectively prioritize and execute tasks in a high-pressure environment;
Ability to work both independently and in a team-oriented, collaborative environment.


2-3 years experience in Transport

College diploma

Very well familiar with Outlook, WORD, and Excel

Skills Required

  • Education level: College
  • Work experience (years): 0-2 years


Salary: N/D

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