Customer Service Agent

You love customer service! You like to work in a dynamic environment! Join our team! You will be the image of customer service for our business.

Benefits:

• Performance bonus with each pay
• Group benefits
• Parking at the workplace and bus stop 2 minutes away.
• Pleasant and stimulating work environment
• Office game room

Your main tasks will be the management of customer calls (organizations and individuals) as well as their reception at our offices. Among your tasks you will be called upon to:

• Respond to questions and concerns promptly and professionally;
• Provide the necessary information on new or ongoing case files;
• Find solutions to resolve customer problems or dissatisfaction;
• Making and confirming appointments with clients;
• Entering data and information on case files;
• Refer clients to the right department;
• Respond to inquiries about our services.

In addition, you will be responsible for:

• Route planning and scheduling;
• Distribution of case files to different departments / technicians;
• Checking data and timesheets in the database;
• You will also occasionally be called upon to do other administrative and data entry tasks.

Qualities and skills required:

• Enjoy working with the public and ease in communicating (essential qualities);
• Interpersonal skills, tact, diplomacy and politeness;
• Sense of responsibility, honesty and discretion;
• Versatility, autonomy and resourcefulness;
• Excellent fluency for French language;
• Good fluency for English language;
• Good computer skills (Excel, Word, Outlook);
• Great ability to work in a team.

 Assets:

• Knowledge of the road network in the Montreal region and around;
• Experience or knowledge of the insurance claims industry.