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Call Center Director_Incoming Calls

IOS Center Inc.

This is a Full-time position in Montréal, QC posted July 30, 2018.

IO Solutions is looking for a Director for their department- incoming calls. Under the supervision of the VP Operations, the Director plans, organizes and executes activities related to the Call center.

Main responsibilities

  • The development and analysis of the various reports
  • Analysis and review of performance, statistics and strategies for increased efficiency;
  • Organization of trainings
  • Maintaining a good relationship between all departments
  • Boost momentum within teams
  • Ensure the achievement of the different qualitative and quantitative objectives of the center.
  • Maintain a good relationship with our clients
  • Management and supervision of team leaders,trainers, coach on all campaigns
  • Workforce management, schedules and organization of the floor
  • Perform other related tasks


  • Minimum 5 years experience in a similar position
  • Perfectly bilingual (French and English)
  • Bachelor degree in Management is a plus
  • Excellent computer skills (Microsoft Word and Excel)
  • Excellent communication skills and interpersonal skills
  • Customer Service, Sales and Problem Solving Skills
  • Proactive thinker and doer
  • Ability to properly manage priorities and multitask


Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

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