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Business Services Clerk


This is a Contract position in Montréal, QC posted May 13, 2018.


The purpose of this position is to perform clerical duties in accordance with the office procedures of individual departments. May include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

  • May maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • May answer telephones, direct calls, and take messages.
  • May be responsible for meeting room housekeeping and maintenance including setup as required.
  • May be responsible for Fixed Asset Deployment, including set-up of training rooms based on client preferences, manage hardware inventory, and ensure high value assets are deployed in a timely manner. Physical inventory scans are required upon deployment.
  • May open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • May compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • May review files, records, and other documents to obtain information to respond to requests.
  • May be responsible for Records Management, including ownership of Records Management nationally.
  • May be responsible for scheduled and on-call maintenance support for convenience copiers, network printers, and MFD’s.
  • May be responsible for processing routine maintenance and basic repairs, replacing functional parts and consumable supplies.
  • May work with appropriate service support personnel (Hot Line, Print team) to resolve printer issues.
  • May be responsible for technical support, including maintaining operating environments, computer equipment maintenance, facilitating video conferencing, hardware and software installation and maintenance, and database management.
  • May respond to client inquiries or concerns and solution accordingly.
  • May prepare monthly statistical/measurement reports.
  • May assist with installation, client education and training sessions for copiers, printers, and fax.
  • May be responsible for key control, badge control, and badge access
  • Other duties may be assigned as necessary.

    SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position.


·         High school diploma or general education degree (GED) required.

·         Strong technical and computer skills are preferred.

·         1-2 years of administrative and customer service experience required.


·         None



·         Ability to write routine reports and correspondence.

·         Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

·         Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.



·         Ability to calculate simple figures such as percentages.


·         Ability to understand and carry out general instructions in standard situations.

·         Ability to solve problems in standard situations.

·         Requires basic analytical skills.



·         Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.

Errors in judgment may cause short-term impact to co-workers and supervisor.


Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

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