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Banking and Digital Solutions Advisor

National Bank

This is a Contract position in Laval, QC posted November 5, 2021.

Employee Status: Regular
Schedule: Full-time

  • Do you truly care about clients? Do you have a solid understanding of the issues and opportunities in Personal Banking and digital solutions?
  • Are you recognized for your expertise in managing medium-scale initiatives and mandates?
  • Are you results-oriented, and do you want your initiatives to have a positive impact on operational excellence, our clients and the organization’s results?
  • Would you like to work in an ambitious, dynamic sector undergoing a major transformation?

As Banking and Digital Solutions Advisor, you will be responsible for supporting 5 sectors in delivering initiatives that will help create value for clients, employees, internal and external partners and National Bank. This position reports to the Leader – Personal Banking Operations, Banking and Digital Solutions.

Your main challenges:

  • Provide guidance to stakeholders by assessing and identifying their needs and proposing adapted solutions to support the implementation of activities, keeping in mind the varied nature of the files
  • Interact with the different Bank sectors, managers and employees to interpret information and offer them support and advice
  • Negotiate service agreements with various stakeholders and ensure they are satisfied with the quality of services offered
  • Respond to user requests or forward them to the appropriate resource
  • Establish and maintain effective communication with various parties involved in the group’s activities and liaise with them
  • Carry out various studies, research and analyses to provide the information required to ensure the smooth operation of activities
  • Support the stages of change implementation and ensure follow-up in the delivery of initiatives concerning the Banking and Digital Operations sector (5 teams)

  • A bachelor’s degree in a related field and 4 years of relevant experience, OR a master’s degree in a related field and 2 years of relevant experience OR a university certificate or an undergraduate diploma from the National Bank University Program and 6 years of relevant experience
  • Experience with Personal Banking products
  • Project management experience, an asset
  • Good analytical skills
  • Sense of urgency, curiosity, drive and proactivity
  • Ability to maintain good relationships with various internal and external partners
  • Bilingualism, spoken and written (English and French)

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

  • Health and wellness program, including many benefits
  • Flexible group insurance
  • Defined benefit pension plan
  • Employee Share Ownership Plan
  • Employee and family assistance program
  • Preferred banking services
  • Volunteer program
  • Telemedicine
  • Virtual sleep clinic

These are just a few of the many benefits we offer. We’ve rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

We’re putting people first

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples’ lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?


JobField: Operations
Unposting Date: 2021-11-19
Job Number: OPE002TI
Posting Date: 2021-11-05